Cloud Telephony Features

Easily record calls on the fly to a split-stereo audio file, downloadable directly from our Cloud portal and sent to your email address in standard WAV / MP3 audio formats.

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(Note: By split-stereo we mean each 'side or direction' of the conversation will be split onto separate left and right audio channels for clarity).

Stop yelling across the room or stretching out that handset cord! Transfer that call to a co-worker's extension or even to an external number. You can briefly speak with the party you are transferring the call to (ex: to announce whom you are transferring) or just blind transfer the call in one step.

You can quickly conference in up to 3 (on some phones up to 6) additional parties (local extensions or external numbers) onto your call and even drop specific parties off the call, all without hanging up the call at all!

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3-Way calling, unlike our Conference on Demand feature, is entirely phone based. You would initiate each call to your 3 or 6 participants, manually by pressing the Conference button on your phone, while active on a call.

Access your voice messages on the go! Voicemails will be automatically forwarded to your email address as an audio attachment. You can also manage your Voicemail Inbox via our Cloud portal; (ex: you can listen to messages with our web based voicemail player or quickly delete multiple messages in one step).

Automatically route callers to alternate destinations within your Cloud PBX by Time of Day. We can create schedules for your holiday hours, business hours, lunch hours... and more ;)

Create a traditional Telephone Menu for your Business. Auto Attendants or IVR Menus are generally used to route callers anywhere within your Cloud PBX. For example: Press 1 for Sales, 2 for Support; a Dial-By-Name directory; give directions to your business along with your regular business hours.

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(Planned: An IVR (Interactive Voice Response) based 'Caller Interview' feature where you can gather answers to specific questions from your callers. Perfect for a Telephone questionnaire or survey).

We hate spam, and we're sure you do too. Offer up some special treatment to those callers with our Call Blocker. You can instantly hang-up, send directly to voicemail, play a 'number not in service' message or play a 'not accepting your call' message to the caller. Nice!

Place and receive audio calls over Skype's global network with our Skype extensions. Perfect for traveling abroad; outbound calls from Skype will show your main number as Caller ID, while inbound calls to your Skype soft-phone can be reached by dialing a local extension; which is mapped to a Skype username. Unanswered calls will be forwarded to your iPBeX Voicemail.

Playing music to a caller while on hold (instead of silence) will help reduce caller hang-ups and confusion as to whether they are still connected or not. You can even take advantage of this opportunity and play Advertisements on Hold or short messages notifying callers of upcoming sales and/or specials.

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(Planned: A wider selection of musical genres to choose from. Currently only Smooth Jazz is available).

A traditional feature, call forwarding allows you to redirect calls to your extension to any other local extension or external number. Call forwarding can be enabled directly from the phone, or via our Cloud portal. Combined with our Call Confirm feature, your can even forward calls to a home phone or personal cell phone without hassle as unanswered calls will be re-directed back to your office voicemail. Sweet!

A DID (Direct Inward Dial) is any Telephone Number that point towards your Cloud PBX. Internally, DIDs are usually pointed at an Auto Attendant / IVR Menu, Hunt / Ring Group or other system destination. DID Redirector allows you to alter the routing for your DIDs to redirect calls to an alternate location, (local extension or external destination), in the event of an emergency. (Ex: A Heavy snow storm prevents you from getting to your office).

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(Note: This feature is only available from our Cloud portal).

As the name implies, this feature allows you to ring groups of phones and extensions simultaneously or sequentially. You can group extensions by department or create one giant ring group company wide; your choice.

Give Google a break and use our enhanced 411 information line. Powered by [24]7's Tell Me service, you'll get quick access to traditional 411 directory lookups plus other services such as Driving Directions, Traffic, Weather, Movies, Stocks, Sports, Cheap Gas, News, Time, Travel, Horoscopes and more!

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(Note: No extra 411 fees or charges apply. Just the cost of a regular phone call).

Own multiple DID numbers? Great! You can easily switch your Caller ID, to any DID number on your Cloud PBX, on a per call basis. Perfect for businesses with dedicated phone numbers for each department, such as an Investor Relations Hotline or a Support Hotline; all ringing on a single phone or a Hunt / Ring Group of phones.

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(Note: To dynamically select a different Caller ID number, you would simply dial a [short code] + [destination number]. No need for virtual extensions, dedicated buttons, or fancy system prompts).

Shared Line Appearances (SLA), aka Shared Call Appearances (SCA), allow multiple phones on your Cloud PBX to share access to a single extension, or a group of extensions setup in a Hunt / Ring Group. From any other phone sharing a line, you'll be able to see full Caller ID info, for inbound and outbound calls, as well as pickup any calls that were placed on hold elsewhere. If enabled, you can also Barge-In on live calls by simply pressing a line button; no need to conference or transfer the call.

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Shared lines are perfect for manager / assistant scenarios, project / team configurations, or small office setups where you prefer to simply press hold and yell Peter, Brian is holding on line 2!

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(Note: Shared lines are currently supported on Cisco, Polycom and Grandstream phone models with testing under-way for other brands such as Yealink.

Busy Lamp Fields or (BLFs) are a traditional PBX feature, allowing a supported phone to monitor the status or presence of other phone extensions on your Cloud PBX. Typically placed on receptionist phones or consoles, usually on add-on button modules, BLF button's will light up and either flash rapidly, blink slowly, remain solid and / or change color as the extension's status changes, (i.e. ringing, in-use, or on-hold or off-line).

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Busy Lamp Fields are usually configured with Call Pickup enabled where a receptionist or assistant, for example, could intercept or pickup the ringing extension if the callee is out of the office, or busy in a meeting.

Call Pickup, as the name indicates, allows ringing calls to be picked up or intercepted from another phone. Two variants are available: Group Call Pickup and Directed Call Pickup.

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With Group Pickup, as long as you can hear a colleague's phone ringing, even if you are unsure which phone is actually ringing, you can pickup that call at your desk. Handy if you are the only one left in the office at night.

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Directed Call Pickup on the other hand, allows you to pickup calls from known extensions. Directed Pickup is usually paired with Busy Lamp Fields (BLFs) on receptionist phones / consoles that activate when a monitored extension is ringing. To answer the call, you can either press the flashing, pre-configured BLF button on your phone, or just dial a [short code] + [extension number].

Enabling Call Privacy either on a per call basis or system-wide for all calls on your Cloud PBX, will block your Caller ID Name / Number from displaying on outbound external calls. If permanent Call Privacy is enabled, you can un-block your caller ID on a per call basis.

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Per call blocking / un-blocking is activated by a [short code] + [destination number]

Anonymous Call Rejection blocks all inbound calls to your Cloud PBX with 'Anonymous' or 'Private' as their Caller ID. A short message will play to the caller instructing them to hang up and place their call again, without blocking their number.

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Anonymous Call Rejection is available on a per DID Number basis.

Call Park is a convenient feature where you can place calls into virtual 'parking slots' that can be picked up from any other phone on your Cloud PBX. We can optionally assign each parking slot to a set of BLF (Busy Lamp Field) buttons on all of your phones, for simple one touch park / retrieval. Alternatively, you can dial a [short code] to retrieve the parked call from any extension.

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Call park is handy, for example, if you need to place a call with supplier on hold to check your inventory in the stock room. With Call Park, you can simply park the call at your desk and later retrieve it from the phone down in the stock room. Sweet!

With some Caller ID Magic, you can show any external number you own as the Caller ID on your calls! Okay, so it's not really magic, but an awesome feature nonetheless. All USA based mobile, home and business numbers are accepted. Once validated, we'll add the number to your Caller ID Selector; where you would dial a [short code] + [destination number] to have the external number magically displayed as the Caller ID on your outbound calls.

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To enable Caller ID Magic for a number, we'll need the phone bill, in your name or your business name, to start. We'll also conduct two-way phone calls and text messages (if applicable) to validate the number. In the future, we may also ask for quick re-validation to ensure the number is still in your possession.

Need a quick Conference Bridge? Try our Conference on Demand, a dynamic conferencing platform. Just dial an access number to instantly start the call. Login to the portal and you can schedule conferences, dial participants and perform real-time actions such as mute, un-listen, hangup, lock, record (optional), adjust speaker / microphone volumes, and more.

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Note: There are no monthly charges with Conference on Demand. We'll simply deduct at the regular per minute rate, for each external participant. You're free to use our public access numbers, assign one of your own DIDs, or add a menu option to your Auto Attendant.

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Conference on Demand does not occupy any lines or channels on your Cloud PBX. You can host a conference with 50 callers, even if you only have 4 lines on your plan. Sweet!

The war on phone spam continues! Call Trapper, which can reduce phone and fax spam up to 90%, is essentially our Call Blocker on auto-pilot. Available on a per DID Number basis, Call Trapper conducts an instant risk assessment on the Caller ID of an inbound call, using various sources to check for patterns of scams, fraud, telemarketing, and other general annoyances, intelligently rating the call as either not (yet) spam, suspected spam or known spam.

By default, the trap literally shuts on known spammers; playing a number not in service message then hanging up. Suspected spammers are challenged by a random captcha, to verify they are at least human before allowing to pass, or the trap shuts on those idiots too, permanently. Normal callers are allowed to pass unhindered, completely unaware their call just went through the Call Trapper! Victory is ours!

Of course, if a spammer wises up and uses a brand new phone number, there won't be any history associated with it. So, our trusty old Call Blocker will still be available in your arsenal, comrade.