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Cloud Redundancy

Network Map - iPBeX Cloud Telephony

Natural disaster aware, global network.

Our Business VoIP Cloud was designed with full geographic redundancy in mind. By selecting key locations throughout the country to house our Telephony nodes, we can re-route traffic for VoIP calls (and Cloud SMS messages), at a moments notice. In the event a node or Network failure, your VoIP Phones will automatically re-attach itself to your Cloud PBX, on any other available node.

24/7 NOC-turnal monitoring.

Our VoIP Cloud is monitored round the clock (24/7) by a team of engineers at our NOC, utilizing various external monitoring nodes throughout the country. This monitoring scenario allows us to observe live traffic patterns into and out of our Network and make impromptu routing changes at the threshold of a faulty Network condition; like congestion, packet loss or jitter. Our monitoring tools can also detect and isolate Network issues originating from your local Internet connection. This helps us better troubleshoot any connection or VoIP quality related issues, while at the mercy of your Internet provider. ;)

Tech brief: VoIP Redundancy

At the VoIP Cloud end, we publish the DNS records of our SIP Proxies with extremely low TTL cache periods; keeping our active list of SIP Proxies current. The SIP Proxies constantly monitor the Media Nodes and Voice Gateways in our VoIP Cloud. Node outages are caught near instantly and are temporarily removed from the proxy's route lists; sending any subsequent requests to the remaining nodes.

At the VoIP Client end, VoIP Phones, like the Yealink T46G, are intelligent enough to automatically connect to a secondary SIP Proxy if the primary Proxy is unreachable. We configure the VoIP Phones to utilize a combination of short SIP Registration periods and periodic two-way Keepalive Packets to maintain connectivity to the VoIP Cloud.

There are many additional layers of redundancy that are implemented, such as our Multi Data Center Clustering and Multi Carrier Call Routing, but we'll spare you the nerdy details and save that for a Tech Blog post. ;)

Experience a reliable VoiP Cloud.

News / Updates

New Feature! Remote Record.

You can now activate Call Recording on calls forwarded to your cell phone, or any other phone. No smartphone or app required. Just dial a short feature code anytime during a call to start recording. Upon hang-up, the recording will be sent to your email address, in an MP3 format. It will also be available for download in our Cloud PBX portal.

New Feature! Remote Transfer.

You can now transfer calls forwarded to your cell phone, or any other phone, back to any extension on your Cloud PBX. No apps or anything fancy required. Just dial a short code to place your caller on hold (with music), enter an extension and the caller is instantly transferred. You'll no longer need to ask your caller to "call back your office line" to speak to a colleague, transfer them yourself!

New Feature! Remote Hold.

You can now place calls forwarded from your Cloud PBX to your cell phone, or any other phone, on hold with music! No Apps or anything fancy necessary. Perfect if you receive a personal call, while active on a business call. Just place the business call on Remote Hold, then answer the 2nd call as normal. We won't tell anyone that you're actually at the beach.

Business Texting, Cloud SMS.

SMS / Text Messaging is quickly gaining in popularity as a new form of business to client communication. Send appointment reminders or helpful automated replies (like coupon codes for secret sales) on our super fast SMS Network. You can send texts via email and through our Cloud Portal, to a single recipient or a group of SMS numbers. Get modern, go mobile with Cloud SMS.

New Feature! Call Blocker.

You can now block callers by Caller ID! You can instantly hangup the call, play a "number not in service" message, play a "not accepting your call" message or quietly send the caller straight to voicemail.

New Feature! Caller ID Selector.

You can now select or change your Caller ID number on all outgoing calls! No Separate extensions or fancy call routing necessary. A special Caller ID code is assigned to each DID (phone) number on your Cloud PBX (even your fax numbers!) Prefix that code to the number you’re dialing and the Caller ID will be dynamically updated!

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